Refund policy
At cartzio.co, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to assist you.
Return Policy
We offer a 5-day return policy from the date your order is delivered.
To qualify for a return:
- The product must be unused and in its original condition
- The item must be returned with original packaging
- Proof of purchase or order confirmation is required
Returns requested after 5 days of delivery may not be accepted.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene reasons, personal use, or promotional discounts.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us process your request quickly, include:
- Your order number
- Clear photos of the product and packaging
We will review the issue and arrange a replacement or refund where applicable.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method within a few business days.
For Cash on Delivery (COD) orders, refunds may be issued through bank transfer or another suitable method.
Return Shipping
Customers may be responsible for return shipping charges unless the item received was damaged, defective, or incorrect.
Order Cancellation
Orders can only be canceled before shipment. Once an order has been dispatched, it cannot be canceled and will fall under our return policy.
Contact Information
For any return or refund-related inquiries, please contact us:
Company Name: CAREND PROVIDER GROUP, P.A., INC.
Website: cartzio.co
Email: support@cartzio.co
Address: 3752 N Shefield Ave, #3S Chicago IL 60613 USA